The Benefits of Water Deregulation
Water procurement & management for businesses
Historically, businesses were restricted to using the local supplier however now can shop around and search for competitive rates and services that suit their needs. Water deregulation can also be a catalyst for renewed focus on water consumption as suppliers offer solutions that monitor and reduce use.
Benefits for businesses:
Improved customer service
What's happened so far?
The market is still very much in its infancy and has experienced multiple teething problems. Customers are yet to experience the improvements in customer service however OFWAT are due to raise the standards with PR19. The framework will provide a resilient long-term future for water by focusing on what matters to the end user at a price they are willing to pay.
The way many retailers are invoicing customers has changed since water deregulation with many now charging in advance based on forecast usage figures. Water wholesalers invoice 6 months in advance therefore many retailers are passing this charge on to the customer straight away, which is an industry first.